Returns and Refunds Policy

💍 Last updated: 11/2025

1. Return period
You have 14 days from the date of receipt of your order to return an item if it does not suit you.
After this period, no returns will be accepted.
To request a return, please contact us at:
📧 contact.mylovelyjewellery@gmail.com


2. Return Eligibility Requirements
To be eligible for a return, your item must meet all of the following requirements :

  • Be new, unworn, unused, and in its original packaging (box, pouch, protective coverings, etc.)
  • Show no signs of wear, impact, scratches, or deformation
  • Not have been in contact with water, perfume, cosmetics, or chemicals
  • Include proof of purchase (order number, confirmation email, or invoice)

3. Non-returnable products
We cannot accept returns on certain items :

  • Personalized or engraved items
  • Gift cards
  • Damaged, incomplete, or items without their original packaging

4. Return procedure

  1. Contact our customer service department at [email address] with your order number and the reason for the return.
  2. We will provide you with the return address and instructions to follow.
  3. Carefully pack the item in its original packaging to prevent damage during shipping.
  4. Send the package with a tracking number (returns without tracking will not be accepted).

📦 Return shipping costs are the responsibility of the customer, except in cases of error on our part or defective products.

5. Refunds
Once the return has been received and inspected, we will notify you of the approval or rejection of your refund.

  • If the return is approved, the refund will be made to the same payment method used for the purchase within 5 to 10 business days.
  • If the product does not meet the conditions (worn, damaged, traces of perfume, etc.), no refund will be made and the item may be returned at your expense.

⚠️ Initial shipping costs are non-refundable.

6. Exchanges
We do not offer automatic exchanges.
If you would like a different item or size, simply return the original product (under the conditions above) and place a new order on the website.

7. Defective products or order errors
In the event of a defective item or an error on our part, please contact us within 72 hours of receipt at contact.mylovelyjewellery@gmail.com 
 with :

  • a photo of the product concerned,
  • the order number.
  • We will offer you either a free replacement or a full refund, depending on your preference.

8. Contact
For any questions regarding returns or refunds:
📧 contact.mylovelyjewellery@gmail.com